Charles, a long time Craftsman user, is pleased as punch when he walks through the door of his local Sears.
"All of those who work in that department are a pleasure to talk to and you are doing things right . And lets not forget the men's department, the store has a great selection of garments".
A resounding high five for everyone at this Sears!
The harddrive on Susan's Hewlett Packard failed. Being Sunday afternoon, she was expecting the worst in customer service. Instead, she got the best.
"Imagine my surprise and delight when I was not only connected instantly, but to a rep that spoke perfect english! It being a Sunday afternoon I was expecting the worst. My issue was handled quickly and a new hard drive shipped out to me. The entire phone call took less than 20 minutes! Three cheers for HP, who hasn't forgotten what good customer service is all about!"
Congrats Susan!
PlanetFeedback letter writer Sue didn't hook up her brand new Symphonic DVD recorder properly. Never fear, customer support was here.
I will defintely recommend you people. You are one company that understands customer service! Thank you!
Planetfeedback letter writer Nayda started the day out by having a bad experience at a different restaurant. But, after deciding to leave that place and trying Outback, her frown was turned upside down.
Please, do not ever change!! Your service was outstanding and I will do everything in my power to let everyone know! Keep up the good work! Thank you so very much for making a bad experience disappear!
PlanetFeedback letter writer Jennifer had a great experience at Chilis and wanted them to know about it.
I just wanted Chilli's to know that while the food was OK, the entire meal was a good experience with the help of the waiter. I'd like for him to be commended for his good service.
PlanetFeedback, one of the web's
oldest and most active consumer feedback portals, today announced the
creation of a new initiative entitled "I'm The Head of Customer
Service - Here's What I Would Do".
It's clear from
letters posted on the site that consumers have a lot of problems with
how brands manage relations with consumers; ranging from customer
service to product quality.
The program dips into
PlanetFeedback's vast reservoir of outspoken and often critical
consumer opinion. It will help companies and consumer affairs
professionals better tap into the expertise and suggestions of
engaged consumers.
Each week, three focus group questions will
be posted on the site and users will volunteer solutions and
feedback as if they were the head of customer service, in charge of
the situation.
"When it comes to problem-solving, our
active user base has no shortage of suggestions and recommendations;
most of which are absolutely spot-on," said Greg Brummer,
PlanetFeedback's general manager. "We also want to send loud and
clear message to the top customer care folks out there: your most
vocal consumers are your very best friend when it comes to helping
your brand. Even the complainers have a world of input to offer
companies."
The first focus
group,held last week, dealt with a very demanding Best
Buy customer. Users were asked if they were Best Buy's customer
service head, how would they respond to this customer's
demands?
Last week's topic
concerns the fast moving Taco Bell e coli crisis. Users offered
suggestions on how best to manage the public relations aspect of the
matter as well as actually dealing with the outbreak itself.
Next
week's topic will cover Best Buy's new "flextime" program
for workers.
"We see this as great opportunity for
companies to stay on top of emerging consumer opinion,"
Brummer said. "Who knows? Maybe they'll even get an actionable
idea or two."
PlanetFeedback letter writer Melissa's dog Hershey just loves Nutro Max dog food.
I just wanted to complient your company on such excellent and healthy products. Keep up the great work!
Planetfeedback letter writer Dawn is pleased as punch with a couple of BJ's employees. They helped her get the two tires she needed. Now she's back out on the road and driving in a happy frame of mind.
Mirza is a genuine asset to your company. His helpfulness and great customer service skills has made me a permanent BJ's customer.
PlanetFeedback letter writer Charles is just plain happy with Amazon.
as a regular shopper at Amazon, I would like to share some good news: thanks again for great service. Shopping at Amazon always helps me get what I need for others...or for myself lol.
PlanetFeedback letter writer Guillermo was absolutely impressed with the service he received at his local Enterprise Car Rental.
Josie was particularly impressive, by going above and beyond what I could have expected of someone performing as a rental associate with the objective to rent cars that generate the largest possible margin, while servicing me, someone who only needed the smallest and cheapest available car for just one day. Josie even called me on the telephone later in the day to ensure everything was Ok with the service I received and the car I rented.
PlanetFeedback letter writer Lawrence has praise for Toshiba. It's short and sweet but that doesn't make it any less powerful.
Had a minor problem with my HDD in my laptop and even through the laptop was out of warranty by a couple of days, Toshiba said they would replace it. I have always enjoyed their Notebook products.
PlanetFeedback letter writer Crissy decided to make most of her Black Friday purchases at Target. She was not disappointed!
Your store was extremely manageable, friendly employees, and plenty of stock on hand. Not many places can say any of those things on Black Friday!
PlanetFeedback letter writer W.H. has nothing but praise for manager David on her recent visit to Big 5 Sporting Goods.
Since he was the senior associate on site, I felt that I should write in this manner to tell you what a gem you have working at that store.
I'm sure that this time of year you hear more negative than positive, so I just wanted you to know that David is well worthy of praise.
Thanks for the great service and I'm sure we'll be seeing you in the future!
PlanetFeedback letter writer Venice is gaga over Hasbro's decision to use Bo Bice as a spokesman for their Monopoly game.
The ingenuity shown by Hasbro in choosing Bo Bice to enhance it's commercial with his incredible musical talent is refreshingly clever, and I hope the new Monopoly Here and Now is a tremendous success for the company.
PlanetFeedback letter writer Angelo has bought from Apple for fifteen years but this is the first time he bought from their online store. Boy, is he one happy camper!
So to summarized, it was easy to set up, the computer comes exactly as you order, you receive a discount and they identify what you really need instead of selling you the most expensive item they carry. The principles of Customer Service are all met! Give the customer what he wants, show the customer what he needs, and give him extreme value! I was loyal before, but now I will never enter a Windows World. By the way, the stock has been great in my portfolio!
PlanetFeedback letter writer Candace has nothing but praise for Bob Evans waitress Marge and the level of service she provided.
She didn't once give us a feeling that she was in a hurry to get off her shift or that she was needing to 'turn the table' to service other customers. She was also helpful with some info on shopping..I just wanted to take a moment and compliment her and thank her!!
PlanetFeedback letter writer Diana needed to get her car repaired. She was expecting a long, protracted experience but the folks at Palm Beach Toyota gave her a pleasant surprise. Everything was done quickly and efficiently which, in today's world of bad repair experiences, is a sight to behold indeed.
This has given me a great deal of confidence that I can rely on your service department to take proper care of my vehicle and my needs as a customer. Thank you.
PlanetFeedback letter writer Chris M. had a crack in his windshield. He finally decided to submit it to his insurance for processing. Much to his surprise, everything went like a charm and now he's one impressed customer.
Thank you for doing the right thing by having systems and people in place to act in such a way.
PlanetFeedback letter writer Ameriah wasnt happy with the nail health kit she bought through QVC. Because it was past the return period, she wrote to them only to let them know how disappointed she was. Much to her surprise, QVC insisted she return the kit for a refund. In the process, they've made a customer for life.
Now that is Customer Service! Pleasant! Efficient! and they stand 100% behind their products!!!! Bravo QVC! and thank you!
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