Hooray for Sears!

Charles, a long time Craftsman user, is pleased as punch when he walks through the door of his local Sears.

"All of those who work in that department are a pleasure to talk to and you are doing things right . And lets not forget the men's department, the store has a great selection of garments".

A resounding high five for everyone at this Sears!

Funai Saves The Day

PlanetFeedback letter writer Sue didn't hook up her brand new Symphonic DVD recorder properly.  Never fear, customer support was here.

I will defintely recommend you people. You are one company that understands customer service! Thank you!

Great Service At Chilis

PlanetFeedback letter writer Jennifer had a great experience at Chilis and wanted them to know about it.

I just wanted Chilli's to know that while the food was OK, the entire meal was a good experience with the help of the waiter. I'd like for him to be commended for his good service.

Nutro Max Is Great For Dogs

PlanetFeedback letter writer Melissa's dog Hershey just loves Nutro Max dog food.

  I just wanted to complient your company on such excellent and healthy products. Keep up the great work!

Amazon Wins Again

PlanetFeedback letter writer Charles is just plain happy with Amazon.

as a regular shopper at Amazon, I would like to share some good news: thanks again for great service.  Shopping at Amazon always helps me get what I need for others...or for myself lol.

Enterprise Picks Up The Service

PlanetFeedback letter writer Guillermo was absolutely impressed with the service he received at his local Enterprise Car Rental.

Josie was particularly impressive, by going above and beyond what I could have expected of someone performing as a rental associate with the objective to rent cars that generate the largest possible margin, while servicing me, someone who only needed the smallest and cheapest available car for just one day. Josie even called me on the telephone later in the day to ensure everything was Ok with the service I received and the car I rented.

Farmers Insurance Gets The Claims Process Right

PlanetFeedback letter writer Chris M. had a crack in his windshield.  He finally decided to submit it to his insurance for processing.  Much to his surprise, everything went like a charm and now he's one impressed customer.

Thank you for doing the right thing by having systems and people in place to act in such a way.

Nobel.com Is A Great Source For Phone Cards

PlanetFeedback letter writer Jamie needed a regular calling card when her normal provider raised their rates.  She found Nobel.com and life's been great ever since.

great quality and great service from their customer service line. when the line doesnt work, i call them and they fix it. they even give me back the cents i spent on trying to connect. i'm really impressed by their service.

National Beverage Corp. Rocks

PlanetFeedback letter writer K.C. loves Faygo soda.  And she wants National Beverage Corporation to know!

Thanks again and please don't change a thing with your diet fruit pop flavors, they're super!

Kroger Is The Best!

PlanetFeedback letter writer Rosemary wrote a letter to Kroger about the lack of certain products in her store.  She is happy to report that those products are back on the shelves!  Now THAT'S listening to the customer!

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  • Is your company obsessed with customer service? Looking for better ways to satisfy and serve your consumers, especially the vocal ones? PlanetFeedback.com, one of the web's oldest and most respected consumer feedback services, offers a suite of services and scorecards to help business win with consumers. If your work is dedicated to consumer affairs, total quality management, employee training, or overall customer satisfaction, we can help! From focus groups to surveys, we'll help you connect (and learn from) the web's most knowledeable and opinionated (and did we say attentive?) consumers. CONTACT: Greg at greg@planetfeedback.com