All Gary wanted was some advice on how to fix an Aspen Pet leash he bought through PetSmart. Karen, of Aspen Pets, decided to do him one better. Within minutes after receiving Gary's question via a contact form, she responded. And, three days later, a replacement leash showed up at Gary's doorstep.
Folks...THAT'S service!
Now this is what we call a user-friendly, add-water-and-stir feedback process. Click to Talk? Are you kidding? Muchas Gracias, Gerber.
Just last week, our Week In Review panel took on the task of reviewing Contact Us forms that are present on many company web sites. While the feedback was critical in nature, it's still a "must hear" for company exec who wants to know how they can improve their contact forms...straight from the consumer's mouth.
At PlanetFeedback, we're all about feedback. And we especially enjoy praising companies that respond to feedback.
So we've created this site to celebrate those companies who demonstrate, through words and action, that they value feedback from their customers. We're going to highlight responses received through PlanetFeedback.com, responses sent to us directly and any efforts we see in the marketplace which signals a sincere effort to respond to the customer.
We've set up a list of company blogs on our side bar. If your company has a blog which deals directly with customer issues, let us know and we'll add it to our list.
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