Muchas Gracias

Apple Makes Purchasing Online Easy

PlanetFeedback letter writer Angelo has bought from Apple for fifteen years but this is the first time he bought from their online store.  Boy, is he one happy camper!

So to summarized, it was easy to set up, the computer comes exactly as you order, you receive a discount and they identify what you really need instead of selling you the most expensive item they carry. The principles of Customer Service are all met! Give the customer what he wants, show the customer what he needs, and give him extreme value! I was loyal before, but now I will never enter a Windows World. By the way, the stock has been great in my portfolio!

A Simple Thanks To Amazon

PlanetFeedback letter writer Judith keeps it plain and simple...

"I have been shopping at Amazon.com for several years. It is the nicest site. You can shop for new items and used. I have never had one problem. I use ecertificates that I earn online and there is no problem using them. I have bought books, deep fryers, toys, clocks, games, etc. and not one thing was not exactly as described".

Victoria Secret Exchange Done Right

PlanetFeedback letter writer Miki ordered a pair of shoes from Victoria Secret.  When the shoes arrived, they were of different sizes.  Miki jumped on the phone to get this fixed and, surprise surprise, they did so immediately with no fuss or muss.

"Although this started with an error, I was very pleased by the way this transaction was handled. Believe it or not, I had this happen with another merchant, and they handled it horribly. I just wanted to say thank you for taking care of me!"

Gerber, Muchas Gracias!

Now this is what we call a user-friendly, add-water-and-stir feedback process.  Click to Talk?  Are you kidding?  Muchas Gracias, Gerber.

 

Hitting The Target At Target

PFB user Naomi has nothing but raves for her local Super-Target.  She particularly liked the "hands on" approach of the manager on duty.

The very first time we shopped at the Super Target in our town, as we were going to check out, a manager came right up to us and directed us to a checkout stand that had just checked out their last customer; we didn't have to search for the shortest line, and we got faster service!

Power Mom of Twins Raves Over "Must-Have" Baby Products

In this week's "Mom's Monday" Podcast, mother of twins Erika Brown raves about some favorite baby products, including the, Fisher Price Aquarium Swing, Exersaucer, Play Gate, Bouncy Chair, and Combi Twin Stroller.

** Listen Now **

In Celebration Of Companies

At PlanetFeedback, we're all about feedback.  And we especially enjoy praising companies that respond to feedback.

So we've created this site to celebrate those companies who demonstrate, through words and action, that they value feedback from their customers.  We're going to highlight responses received through PlanetFeedback.com, responses sent to us directly and any efforts we see in the marketplace which signals a sincere effort to respond to the customer.

We've set up a list of company blogs on our side bar.  If your company has a blog which deals directly with customer issues, let us know and we'll add it to our list.