Funai Saves The Day

PlanetFeedback letter writer Sue didn't hook up her brand new Symphonic DVD recorder properly.  Never fear, customer support was here.

I will defintely recommend you people. You are one company that understands customer service! Thank you!

Thank Goodness For OutBack SteakHouse

Planetfeedback letter writer Nayda started the day out by having a bad experience at a different restaurant.  But, after deciding to leave that place and trying Outback, her frown was turned upside down.

Please, do not ever change!! Your service was outstanding and I will do everything in my power to let everyone know! Keep up the good work! Thank you so very much for making a bad experience disappear!


Great Service At Chilis

PlanetFeedback letter writer Jennifer had a great experience at Chilis and wanted them to know about it.

I just wanted Chilli's to know that while the food was OK, the entire meal was a good experience with the help of the waiter. I'd like for him to be commended for his good service.

Nutro Max Is Great For Dogs

PlanetFeedback letter writer Melissa's dog Hershey just loves Nutro Max dog food.

  I just wanted to complient your company on such excellent and healthy products. Keep up the great work!

BJ's Wholesale Club Wins The Race

Planetfeedback letter writer Dawn is pleased as punch with a couple of BJ's employees.  They helped her get the two tires she needed.  Now she's back out on the road and driving in a happy frame of mind.

Mirza is a genuine asset to your company. His helpfulness and great customer service skills has made me a permanent BJ's customer.

Amazon Wins Again

PlanetFeedback letter writer Charles is just plain happy with Amazon.

as a regular shopper at Amazon, I would like to share some good news: thanks again for great service.  Shopping at Amazon always helps me get what I need for others...or for myself lol.

Enterprise Picks Up The Service

PlanetFeedback letter writer Guillermo was absolutely impressed with the service he received at his local Enterprise Car Rental.

Josie was particularly impressive, by going above and beyond what I could have expected of someone performing as a rental associate with the objective to rent cars that generate the largest possible margin, while servicing me, someone who only needed the smallest and cheapest available car for just one day. Josie even called me on the telephone later in the day to ensure everything was Ok with the service I received and the car I rented.

Target Turns A Frown Upside Down

PlanetFeedback letter writer Crissy decided to make most of her Black Friday purchases at Target.  She was not disappointed!

Your store was extremely manageable, friendly employees, and plenty of stock on hand. Not many places can say any of those things on Black Friday!

Hasbro Rocks With Bo Bice

PlanetFeedback letter writer Venice is gaga over Hasbro's decision to use Bo Bice as a spokesman for their Monopoly game.

The ingenuity shown by Hasbro in choosing Bo Bice to enhance it's commercial with his incredible musical talent is refreshingly clever, and I hope the new Monopoly Here and Now is a tremendous success for the company.

Apple Makes Purchasing Online Easy

PlanetFeedback letter writer Angelo has bought from Apple for fifteen years but this is the first time he bought from their online store.  Boy, is he one happy camper!

So to summarized, it was easy to set up, the computer comes exactly as you order, you receive a discount and they identify what you really need instead of selling you the most expensive item they carry. The principles of Customer Service are all met! Give the customer what he wants, show the customer what he needs, and give him extreme value! I was loyal before, but now I will never enter a Windows World. By the way, the stock has been great in my portfolio!

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  • Is your company obsessed with customer service? Looking for better ways to satisfy and serve your consumers, especially the vocal ones? PlanetFeedback.com, one of the web's oldest and most respected consumer feedback services, offers a suite of services and scorecards to help business win with consumers. If your work is dedicated to consumer affairs, total quality management, employee training, or overall customer satisfaction, we can help! From focus groups to surveys, we'll help you connect (and learn from) the web's most knowledeable and opinionated (and did we say attentive?) consumers. CONTACT: Greg at greg@planetfeedback.com