PlanetFeedback letter writer Erik loves to be greeted with a smile and that's just what employee Twana does whenever he comes in. She helped him get set up with an account and she's there to answer all his questions. Now, THAT'S service!
"I am glad you have people like her on your team, because she is yet another reason I am glad I chose T-Mobile as my wireless carrier".
PlanetFeedback letter writer Angelica went to Best Buy in search of a digital camera. What she found was an excellent employee who made sure she not only got what wanted but also left the store knowing how to use it.
"This employee made my shoppng experience the best I have ever had in a Best Buy. Even though he assured me that if I needed anythng anyone could help me, I will probably always ask for him when I go in. Its not often that I have that great of an experience in a store like this one and leave with the full knowledge of what my new electronic device is capable of."
PlanetFeedback letter writer Holly has decided it's time to start a new trend in customer feedback and she picked Amazon.com as the recipient.
"I always come to Amazon.com first for my media purchases, and I always recommend Amazon.com to my friends. In fact, even when I wish to recommend a product, such as a book or music selection, I use the Amazon.com weblink to do so".
MuchasGracias.com is proud to support Holly's efforts to tell companies what a great job they do!
PlanetFeedback letter writer Amanda found herself at an Enterprise car rental outlet without a valid driver's license. In the hands of an ordinary manager this would have been grounds for disaster. But Enterprise manager, Theresa, is no ordinary manager. She actually drove Amanda to the local DMV and waited until she got a new license.
"She was a very nice person and had great customer service skills. She really helped me out and I am very grateful. Thank you Enterprise!"
Elwood found out the easy way that the Geek Squad at Best Buy is useful to have around. He brought in his one month old computer to have a software problem fixed and Geeker Renea took care of it in five minutes.
"Ms Brunner was very professional, knowledgable and a pleasure to work with. I feel that she is positive asset to BestBuy."
Whitney is "out of proportion" but that didnt stop the sales girl from giving her a hand. She was able to steer Whitney toward the kind of jeans that would fit. Plus, it didn't hurt that Whitney ended up getting a great price for her purchase!
"I wish I could remember her name but I wanted to give Kudos for a job well done! I work in retail myself and so often you only hear the complaints. Thanks again for a fantastic shopping experience!"
Stephanie was just blown away by the friendly staff, great food and helpful nature of the manager during her recent visit at O'Charley's Restaurant. This is truly a model for all restaurants to follow!
"The food was awesome, the service was awesome, and I love it that the manager let my friend store her bike in the little lobby. Thank you O'Charley's for a good take out experience"
While at the checkout register, Jennifer decided she wanted more bottles of water.
Fannie, the checker, asked how many. Not only did she ring up the amount Jennifer said without question, she had the bagger run back and get the extra bottles for her.
Now THAT'S service!!
PFB user Jim A. had a broken watch. Walmart associate Janet had an sterling vision of customer service. Put the two together and the result is an overjoyed customer.
"I love the watch and was willing to have it sent in for repair, but she simply took care of me without question. That's SERVICE! Thank you Janet and Walmart for the excellent customer service."
This from Lee's Summit, Missouri: a very happy customer of Hy-Vee, Inc. To which we say, enthusiastically: MUCHAS GRACIAS!
Everyone was pleasant knowledgable and it was a great and welcoming atmosphere. I have found you slogan to be exactly right, there really is a helpful smile in every aisle. Thank you for the service and thank you for hiring employees that takew pride in their work.
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