Thank Goodness For OutBack SteakHouse

Planetfeedback letter writer Nayda started the day out by having a bad experience at a different restaurant.  But, after deciding to leave that place and trying Outback, her frown was turned upside down.

Please, do not ever change!! Your service was outstanding and I will do everything in my power to let everyone know! Keep up the good work! Thank you so very much for making a bad experience disappear!


BJ's Wholesale Club Wins The Race

Planetfeedback letter writer Dawn is pleased as punch with a couple of BJ's employees.  They helped her get the two tires she needed.  Now she's back out on the road and driving in a happy frame of mind.

Mirza is a genuine asset to your company. His helpfulness and great customer service skills has made me a permanent BJ's customer.

Toshiba Fixes The HDD

PlanetFeedback letter writer Lawrence has praise for Toshiba.  It's short and sweet but that doesn't make it any less powerful.

Had a minor problem with my HDD in my laptop and even through the laptop was out of warranty by a couple of days, Toshiba said they would replace it. I have always enjoyed their Notebook products.

QVC Makes A Customer Happy

PlanetFeedback letter writer Ameriah wasnt happy with the nail health kit she bought through QVC.  Because it was past the return period, she wrote to them only to let them know how disappointed she was.  Much to her surprise, QVC insisted she return the kit for a refund.  In the process, they've made a customer for life.

Now that is Customer Service! Pleasant! Efficient! and they stand 100% behind their products!!!! Bravo QVC! and thank you!


Cold Stone Creamery Saves A Customer

PlanetFeedback letter writer Jenn was at the Greektown casino and decided to have ice cream. A previous experience at Cold Stone ended in disappointment however Antonio at this creamery not only saved the day but also won back a customer for life.

It doesnt get any better than that.

Nobel.com Is A Great Source For Phone Cards

PlanetFeedback letter writer Jamie needed a regular calling card when her normal provider raised their rates.  She found Nobel.com and life's been great ever since.

great quality and great service from their customer service line. when the line doesnt work, i call them and they fix it. they even give me back the cents i spent on trying to connect. i'm really impressed by their service.

Olive Garden Really Is Wonderful

PlanetFeedback letter writer Melanie had the best experience at Olive Garden.

We just wanted to compliment the unusually exceptional care and attention that we received when we were at the restaurant. Thank you very much!


Marriott Exceeds Expectations

PlanetFeedback letter writer Arthur called Marriott with a problem.  To his surprise, they exceeded his expectations!

I deal with a lot of people in many companies and Denise stands out among them all.She deserves an at-a-girl for her Perfomance

TracFone Shines Again

PlanetFeedback letter writer Dee has nothing but praise for Carol, a Tracfone employee.  Dee's minutes disappeared at the same time as her due date.  Thanks to Carol, all was fixed and now Dee is a happy, happy customer.

Thank you for having such a great prepaid cellular service. I truly LOVE my Tracfones. I currently have 6 Tracfones and I use them all. I would never even consider using another cellular company. I love TracFone Wireless

United's Friendly Skies

PlanetFeedback letter writer Anne was on a flight with United Airlines recently with her one year old son who was being fussy.  No problem for the flight attendants.  They pitched in to try and make the trip more bearable for the little one.  And, for that, Anne is grateful.

Your flight attendants that day made our flight delightful.  Please pass on my thanks to them.

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  • Is your company obsessed with customer service? Looking for better ways to satisfy and serve your consumers, especially the vocal ones? PlanetFeedback.com, one of the web's oldest and most respected consumer feedback services, offers a suite of services and scorecards to help business win with consumers. If your work is dedicated to consumer affairs, total quality management, employee training, or overall customer satisfaction, we can help! From focus groups to surveys, we'll help you connect (and learn from) the web's most knowledeable and opinionated (and did we say attentive?) consumers. CONTACT: Greg at greg@planetfeedback.com