Cynthia asked for reconsideration when she was originally denied a Discover card. Unfortunately, she didn't get it however what she did get was a full explanation why her request was denied AND some helpful hints on how she can position herself in the future for acceptance. Cynthia was pleased with being treated like a human being instead of a number and let the world know.
Kudos to Discover Card!
Netflix consistently demonstrates the value they place on feedback received through PlanetFeedback by sending copies of their responses to us.
We'd like to give them a great big shoutout! It's clear they take the feedback at face value and do everything possible to resolve the problem.
Great job, Netflix!
Rita admits she complains from time to time however she can't find anything to complain about with Kohl's Department Stores. She likes EVERYTHING about their stores...
"Not once have I ever had a bad experience there. Your sales people are friendly, cashiers are extremely nice and your prices are wonderful. I go there for EVERYTHING."
At PlanetFeedback, we're all about feedback. And we especially enjoy praising companies that respond to feedback.
So we've created this site to celebrate those companies who demonstrate, through words and action, that they value feedback from their customers. We're going to highlight responses received through PlanetFeedback.com, responses sent to us directly and any efforts we see in the marketplace which signals a sincere effort to respond to the customer.
We've set up a list of company blogs on our side bar. If your company has a blog which deals directly with customer issues, let us know and we'll add it to our list.
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